we strive to provide excellent services and ensure customer satisfaction. However, we understand that there may be instances where refunds are necessary. Please review our refund policy below for more details.
1. Eligibility for Refunds
Refunds are applicable under the following circumstances:
- Cancellation of bookings or purchases within the specified time frame.
- Non-delivery of the product or service due to errors on our part.
- Issues with product or service quality that are verified by our team.
2. Refund Request Process
To initiate a refund request:
- Contact our customer support team at [insert contact details] with your booking ID or purchase details.
- Provide a detailed explanation of the issue and any supporting documents, if necessary.
- Refund requests must be submitted within 7 days of the issue occurrence.
3. Non-Refundable Items
The following items and services are not eligible for refunds:
- Services that have already been utilized.
- Non-refundable deposits for specific bookings or services as indicated during the purchase process.
- Products that have been damaged due to misuse or mishandling.
4. Refund Timeframe
- Approved refunds will be processed within 7-10 business days.
- Refunds will be credited to the original payment method used for the transaction.
We reserves the right to update this policy at any time. Changes will be communicated via our website.
